Your Source for Family Fun in Motion
Owner Manager Program FAQ
This is the single biggest concern of RV owners. The long and the short of it is the renter is responsible for almost everything. The only exceptions are the normal wear items. Each renter is screened extensively. We get their addresses, phone numbers, driver's license information, auto insurance binders plus any other information that seems pertinent.
Each renter is given an extensive walk-through on the coach and must sign the Check-Out sheet. This keeps them from coming back later and saying the reason something broke or got damaged was because we didn't tell them how to operate it. We also take a video tape of each unit just before it goes out. In addition, each renter is required to read the Terms of Conditions and sign them. These terms and conditions were written to protect the coach, the owner of the coach and Family RV Rentals. They clearly spell out the renter's responsibilities and any penalties involved if the renter doesn't comply. Plus, insurance is included with every rental.
Every coach is clean, full of gas, full of water and thoroughly inspected before it leaves. We do a video for every rental unit just before it goes out so there is no question of its condition. The customer signs that it's in good condition and they agree to return it full of fuel. On the Vehicle Check-Out form and our contract, it clearly states that we have 7 days to inspect the unit before refunding the renters deposit. This gives us enough time to check the unit carefully for anything that might be hidden.
None of these things are of any use if we can't collect from the renter if damage occurs. To make certain we will be able to collect, each renter must pay for the rental in advance plus leave us a $500-$1000 deposit. The renter must sign a blank credit card ticket authorizing us to charge any balance due on their credit card. With this authorization, the customer can't successfully dispute our charges to their card company. Some credit cards we accept are: Visa, MasterCard and Discover.
It is very simple. When you know you want to use the coach, call us and we'll reserve it for you as though you were any other renter. When you pick it up, it will be full of fuel, water and propane. We will start the refrigerator, water heater for you, check all appliances and generator, etc. All we ask is that you return it full of fuel.
In most cases, our maintenance procedures are far more strict than the average owner's. When a motor coach goes into the program, we fill out a vehicle information screen in our computer. One of the questions it asks is how often we want to perform maintenance on this vehicle. We also are required to center the mileage when we receive the coach and computer keeps track of how many miles are put on it. Each time a renter picks up the unit, we record the actual mileage and generator hours. When they return, we again record the mileage and generator hours. When the unit has 3,000 miles on it since the last service, the computer automatically prompts us to let us know it's time to service this unit. When so prompted, we will change the oil and filter, check the transmission fluid, radiator coolant, brake fluid, batteries, and tires for proper wear.
NO!! We DO NOT allow smoking in any of our rental units. There is far too much risk that the upholstery or carpet could be damaged and many people are sensitive to the smell of smoke. Every renter must sign a sheet that clearly states that there is no smoking allowed in the coach. If they choose to ignore this rule, they will be charged a minimum of $250.00 so that the coach can be fumigated and professionally cleaned to remove the after-effects from the smoke. This charge is purposely high to deter even the most stubborn renter.
Only the renter and those persons designated at the time reservation is taken. Each designated driver will be required to give us their full name, address, driver’s license number and expiration date. The renter understands that they're the responsible party and will be charged for any damage or repairs due to negligence.
Every renter is told that they can repair anything that breaks and bring us the receipt for reimbursement for anything up to $100.00. If the repairs are for more that $100.00, they MUST call us for approval and instructions. Our liability is limited to the reimbursement for any full rental days lost due to breakdown and does not include any other expenses the renter might incur. Our contract specifically states that such things as the refrigerator, generator and air conditioner, etc. DO NOT constitute a breakdown and no reimbursement will be forthcoming. We also provide 24 hour Roadside Assistance to all our customers.
Once the unit has been repaired and returned to us, we will make the determination as to whether the breakdown was due to mechanical failure or negligence on the part of the renter. If we determine it was due to negligence or misuse, we will either send the renter to an authorized warranty station or file the claim ourselves warranty, the owner and Family RV Rentals will be charged for their repair on a 50/50 basis as a part of normal maintenance.
How often your unit rents depends largely on what it is. Currently, demand is far greater than our supply. Our motor homes are averaging over 70 days per year. While we can't guarantee the number of rentals your unit will have, we will cap the number of units. We are committed to our coach owners and will not allow our supply to dilute the owner’s income.
LET US RENT YOUR RV
Enjoy: Tax Savings * Extra Income * Free Storage
If you have a 2009 or newer unit with less than 15,000 miles we can help you earn extra income.
Contact us for details.